Amazon has agreed to pay a $2.5 billion settlement after coercing customers into subscriptions. Here's how to know if you are ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Amazon has been ordered to pay $20,000 in administrative penalties after a B.C. customer failed to get their package or a ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Emily is an ...

Amazon has rolled out a new AI-powered feature to streamline the often-tedious task of combing through endless customer reviews for that product you've been eyeing. On Monday, Aug. 14, the ecommerce ...