Apple has streamlined its AppleCare Web site, (finally) adding a chat support option for when you just have a quick question and don’t want to pick up the phone or make a trip to the nearest Apple ...

Topher, an avid Mac user for the past 15 years, has been a contributing author to MacFixIt since the spring of 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs ...

Apple will expand its support capabilities for Beats by Dre hardware products, like headphones and speakers, next week by launching web-based chat support, according to sources. Customers in need of ...