SACRAMENTO, Calif. -- There's a new way to get hold of EDD that's slowly gaining in popularity -- but there's a catch. By now the stories from people struggling to get EDDs attention are legendary. "I ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Whether you’re launching a new business or trying to ...

California-based Five9 has released the latest version of its flagship on-demand Five9 Virtual Call Center Suite. And in this version the company has added Auto Dialer to its suite. Auto Dialer lets ...

Outbound call centers typically run multiple campaigns for a variety of clients. The services vary. They may be doing cold calling to generate more leads. They can be following up and providing news ...

What Is the Best Dialer for My Call Center? Your email has been sent Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing ...

The FCC allows for political campaigns to text potential voters without their permission, so long as they're not using 'auto-dialing technology.' Most campaigns have started using software, that makes ...

The Supreme Court issued a ruling earlier this month that may allow companies to skirt the Telephone Consumer Protection Act (TCPA). A Supreme Court ruling earlier this month on a key consumer rights ...