Quickly identifying network issues and remedying them continue to challenge most organizations. In a recent survey by ServiceNow and Healthcare Dive's studioID, of 128 healthcare IT professionals, one ...

Automated services quoting solution startup Provus Inc. said today it has raised $12 million in new funding to strengthen its product and engineering teams and scale up its sales and marketing ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

As we approach 2024, the landscape of business operations is set to undergo a significant transformation, driven by the rapid advancements in artificial intelligence (AI) and automation technologies.

Phone menus, also known as Interactive Voice Response (IVR) systems, could be a blessing when all goes well, but extremely frustrating when all a consumer wants is a human representative. How would ...

New technologies are redefining the customer and employee experience in financial services. If you’re of a certain age, you might remember going to a drive-thru bank, where you’d put your deposit into ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched research studies examining providers of ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.