Service industries, which are essential to the economy, continue to grow at a fast pace. The service sector includes businesses and organizations involved in wholesale and retail trades, food services ...

RALEIGH, N.C.--(BUSINESS WIRE)--Red Hat, Inc., the world's leading provider of open source solutions, today announced the general availability of Red Hat Ansible Automation Platform Service on AWS as ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Global economic downturns have always had a lasting impact on the world economy. With unemployment rates skyrocketing and businesses struggling to stay afloat, many have wondered how to survive such ...

Like petroleum companies searching out new sources of oil, enterprises are continually seeking new ways to cut costs in their quest for competitive advantage. As one well begins to run dry, so it’s ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

As we approach 2024, the landscape of business operations is set to undergo a significant transformation, driven by the rapid advancements in artificial intelligence (AI) and automation technologies.

LONDON--(BUSINESS WIRE)--The intelligent automation landscape in Europe continues to evolve, marked by rising technological sophistication, intensifying competition and accelerating service and ...