The union that represents BT's frontline employees, the Communication Workers’ Union (CWU), announced the start of a new round of strike action last week - and, for the first time, 999 emergency call ...

The BT 'network failure' happened in June 2023 and lasted more than ten hours (Courtesy: maslme/Pixabay). Regulators have fined BT £17.5 million following a "catastrophic failure" of its emergency ...

Regulators have fined BT £17.5 million for failing to respond to a more than 10-hour outage of its emergency call system last summer. Ofcom said on Monday that the telecoms giant suffered a network ...

You are worried, even frightened, and you are trying to dial 999 as quickly as possible and while you are doing this you are mentally going through your address so you can explain to the emergency ...

A configuration error on Sunday 25th June 2023 led to a period of around ten hours where problems existed with the 999 and 112 emergency calls service that BT run. BT ...

BT has been fined £17.5m after a network failure meant 14,000 emergency calls were unable to made. The company connects 999 and 112 calls in the UK and provides relay services for deaf and ...

BT has apologised “sincerely” for technical faults as the primary 999 emergency call service was restored. The telecommunications company, which manages the 999 phone system, said the issues were ...

BT has signed a £1.29 billion contract with the Home Office to provide mobile services for the UK’s Emergency Services Network (ESN) over the next seven years, the company announced over the weekend.

The union is contesting a £1,500 pay increase that BT Group offered to 58,000 frontline employees, including engineers, call-centre agents, and retail employees earlier this year. This increase ...