Airlines and hotels are charging more while offering less, and travelers, conditioned by years of low-fare shopping, are ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. All of us have been customers of multiple businesses, and ...

ROCHESTER, N.Y. (WHEC) — Do you feel like you’re getting really bad customer service? You’re not alone. That’s according to a new report called the American Customer Satisfaction Index. And it’s ...

A Delta Air Lines flight attendant was caught on video berating a Southwest Airlines gate agent for being “ghetto” and ...

Getting back on track involves a strategic reputation recovery plan to restore confidence and rebuild brand equity.

The customer experience has taken a nosedive in recent years, and many people are so angered by poor customer service they are seeking revenge. A new study found that consumer complaints are up, and ...

— -- Hello, Gladys, Many times I print your columns on customer service and give it to business owners who do a poor job at it. It is a growing problem; I haven't noticed a bit of improvement ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

In this case, the “reward” is one you must demand in exchange for putting up with awful customer service. In a Star-Tribune column, John Ewoldt explains his counterstrategy in the all-too-common ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Nearly all consumers say they were dissatisfied with their experiences as customers in 2021, according to the 2022 Global Consumer Trends report from Qualtrics ...