A “one size fits all” approach to CRM rarely brings substantial business value. Before proceeding with a CRM system, a company must carefully define its CRM strategy and evaluate the technology.

CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track ...

Microsoft will release a new version of its CRM software around year-end. With the new version will come a special edition for small businesses, a subscription-based license for hosting services, and ...

PeopleSoft has announced the general availability of its CRM (customer relationship management) software targeting midsize companies. Called PeopleSoft Accelerated CRM, the new product and services ...

Headlines abound with news of CRM application failures--with failure rates as high as 80% being reported. At the same time, technology application providers continue to sell CRM as the ultimate ...

Microsoft confirmed on Thursday that it is bringing forward the launch date of its much-anticipated CRM 3.0 package, but won't talk about pricing until next month. "We finished our release of ...

RALEIGH, N.C., Nov. 1, 2023 /PRNewswire/ -- Element451, the leading intelligent CRM for higher education, introduced today a new comprehensive package and pricing structure designed to empower ...

Security dealers looking for a dashboard to manage every aspect of their interactions with customers will want to take a detailed look at the four top-selling, full-featured packages, according to a ...

Welcome to the “verticalization” of customer relationship management. Some CRM vendors offer as many as 20 different versions of their products, each geared to a different industry. Plus there are ...

About a year after being appointed chief executive of the National Australia Bank, Ahmed Fahour's campaign of cultural change is being boosted by improved use of the bank's Teradata customer ...

Cloud computing consulting firm GlobalOne Wednesday released the first of three CRM packages that aim to help financial services firms and banks transition to cloud computing with Salesforce.com. G1 ...

Salesforce.com lifted the curtain on Salesforce Lightning today, the completely redesigned version of its core CRM product. As is often the case with Salesforce, the announcement included several ...