Learn about corporate social responsibility (CSR), a business model that helps a company be socially accountable to itself, its stakeholders, and the public.

Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

The term corporate social responsibility (CSR) brings to mind eco-friendly practices, inclusive work environments and treating employees with dignity. A new twist on CSR is emerging and bringing the ...

Many equipment rental business owners and managers understand the importance of keeping their customers happy and loyal. But many have trouble justifying the "expense" of customer service training ...