Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

E-learning software has been around for nearly as long as the Internet, and has seen wide application in both business and higher education. But it wasn’t until about five years ago that it started ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. Discover how you can leverage different types of call centers ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. Explore Get the web's best business technology news, tutorials ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

Next time you call customer support, the person on the other end of the line may be getting a little help from emotionally intelligent AI software. Some call-center workers are now receiving real-time ...

Genesys Telecommunications Laboratories Inc., a call-center software company that counts Permira and Technology Crossover Ventures as backers, agreed to buy rival firm Interactive Intelligence Group ...