From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

GUEST OPINION: Are you ready to take your customer relationships to new heights and revolutionize your call center operations? Look no further! In this blog post, we will unravel the power of ...

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

The impending contact center and CRM collision will lead to a world ruled by those who understand how behaviors are leveraged across the entire customer journey Some weeks ago I wrote that CRM and ...

Regardless of the fact that you are a call center, BPO or any other business if your business uses both, call center software and a CRM solution, then you must get Call Center CRM Integration service ...

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer ...

Mario Gallotto, director of sales administration at John Hancock of Boston, views customer relationship management (CRM) as a key way of retaining assets. In the past, only call center representatives ...

While many trends are shaping the contact center infrastructure industry, none has been as disruptive as the shift to the cloud. Some analysts estimate the number of cloud vendors at about 150, all ...

Jaw-dropping, yes? Customers in search of assistance are not interested in wasting time, and if an agent launches into a scripted response that wanders off in the wrong direction, the customer will ...

Consumers frequently encounter inconsistent brand experiences across various touchpoints in their e-commerce journeys. Marketing efforts often present a vision that differs from customers’ actual ...