Since its founding, the CFPB has returned more than $21 billion to consumers who were victims of fraud or scams.

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. On July 18, Bob Newhart, a famous comedian and actor, passed ...

The Wisconsin Department of Agriculture, Trade and Consumer Protection released its list of top consumer complaints for 2025, with a new category making it into the top 10 for the first time.