According to ACSI data, customers are less pleased with their in-store experiences for factors such as store layout, staff courtesy and checkout speed." ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

Amazon Prime Video is beating the competition in terms of customer satisfaction. But other streaming services aren't far behind, a new survey shows, and ad-supported Crackle notched the biggest gains.

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

It’s not unusual for founders to fall in love with their product, leading them to put their original vision above everything else. While there is certainly something satisfying about the prospect of ...

Insure.com analyzes the best life insurance companies of 2026 on the basis of financial strength and customer satisfaction.

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...