Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Customer service and support vendor Intercom completes its AI line-up with the launch of analytics tools that help the AI improve how it resolves issues. Des Traynor, Intercom, presents at the launch ...

With the promise of moving customer service from a nagging cost center to a "high-touch" opportunity for the enterprise, Vivisimo launched its CXO Mobile, an on-the-go solution that looks to optimize ...

LYON, France & MIDDLETON, Wis.--(BUSINESS WIRE)--Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today ...

Consumers have high expectations for convenient, seamless experiences across all points of interaction with a business, and frontline workers bear much of the responsibility for meeting those ...

In light of the fundamental changes in consumer behavior over the past five years retaining customers is key to success: 34% of companies realize listening to and understanding customer needs is a ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

When you look up the definition of a "cost center," it probably refers to an essential but non-profitable part of a business. In many cases, the customer service (CS) function is explicitly viewed as ...

2. Post public customer service responses. One of the best places to show off excellent customer service to prospective customers is in your public responses to reviews. By having your CS team ...