Many enterprises these days employ both customer relationship management (CRM) and enterprise resource planning (ERP) in the drive to keep pace with the modern digital economy. CRM focuses primarily ...

The business world seems to love acronyms, maybe nowhere more than in the technology industry, and maybe none so much as the TLA (three letter acronym). Acronyms certainly enhance recall, and they ...

Organizations are looking at a more hybrid environment as they strive to integrate enterprise software solutions from different vendors for greater value to their customers, which is increasingly ...

The term customer relationship management (CRM) isn’t always viewed properly, according to Zach Nelson, CEO of NetSuite, a provider of cloud-based enterprise resource planning (ERP) solutions. At the ...

SAP is the market share leader in the CRM, ERP, and SCM spaces, according to three reports from Gartner Dataquest. Gartner, which has traditionally measured market share in terms of new license ...

Customer data is a powerful resource that can be shared across corporate departments to improve selling effectiveness and operational efficiency. With direct access to ERP data, customer satisfaction ...

Seemore, Panaya's agentic layer, adds an intelligent, context-driven, and action-oriented layer to its platform, elevating testing and ongoing transformation across ERP, CRM, and critical systems so ...

Last week I was told of the merging of HearMe, a leading desktop video/audio conferencing suite, and SugarCRM, an open-source CRM platform for improving relationships with customers; obviously really, ...