Camden County Library has added ReferenceUSA to its virtual shelf. This Internet service from infoUSA contains detailed information about 12 million U.S. businesses and is used by more than 1,700 ...

Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...

The Onondaga County Public Library system has the answer for anyone who has ever tried to search the Internet and been left with a massive amount of information that may or may not be reliable. And ...

If you are thinking about or are in the early stages of building a virtual reference service for your library, implementing a Virtual Reference Companion (VRC) Resource is a great place to start. I ...

Libraries at public colleges are significantly more likely than those at private colleges to offer reference help to users who initiate their requests electronically. Though three-quarters of all ...

This is a time of transition in academic libraries. Core functions -- like reference services, collection development, and preservation -- are being rethought and redefined as libraries move from ...

For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...