Customer expectations are high, and the pace of change is relentless. People want to connect, feel safe, and trust in their digital spaces, and customer experiences need to be more focused and more ...

MTN South Africa will increase prices for its consumer contract customers with effect from February 2026 but is promising ...

MTN does not do enough to protect its customers from fraud. This is the view of an angry MTN customer, and ITWeb reader, who was recently the victim of fraud worth thousands of rands. The reader, who ...

MTN is well into its digital transformation journey It has been focusing on delivering a “second-to-none” user experience To do so, the African operator has joined forces with Huawei Pan-African ...

Mobile network operator MTN has fallen prey to a “cybersecurity incident” that resulted in “unauthorised access to personal information” of some of its customers in “certain markets”. However, MTN ...

Management of the MTN Group on Thursday threw its weight behind one of its subsidiaries, GlobalConnect, to open a new service-efficient facility known as Customer Success Centre at the Standard ...

An MTN customer recently told MyBroadband they had been denied a smartphone contract through MTN’s online application process despite being financially capable of paying for the device. Instead, MTN ...

ICT giant, MTN Nigeria, is gifting customers airtime through engaging activities across its social media platforms, from October 5th-7th 2022, as part of its celebration of the annual Customer Service ...

An MTN customer contacted MyBroadband after noticing that his airtime balance was slowly decreasing despite having an active data bundle. The customer had an MTN prepaid SIM and used Afrihost’s APN ...

• MTN Uganda celebrates reaching 20 million active customers, affirming its position as the largest telecom operator in Uganda. • Teopister Nakyanzi from Busuula Town, Wobulenzi, Luweero District, is ...