Implementing a quality model in a business organization typically involves planning, change management and training. Leaders usually derive their models from their mission, values and strategic goals.

As AI accelerates, leaders must fundamentally reimagine their digital operating model, harnessing AI as a catalyst to ...

Given the wide range of duties involved in leading a charter school, it can be tough—and, some experts say, inadvisable—for one person to go it alone. As a result, charter schools have seized on a ...

To understand how an organization functions, you must analyze its dynamics and performance. The benefit of using a congruence model for this analysis is that it divides the analysis into four parts ...

The school district—long the fundamental unit overseeing public education for some 50 million American children—is an institution in flux. Like a landmark building that keeps its facade while ...

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No one formula exists for designing a customer experience organization. Many considerations do, however. I’ve heard from countless CX executives, both seasoned and new, about how much more successful ...

We are witnessing the advent of a new cultural era that is transforming the way we think about the role and functions of HR. First and foremost, that refers to people within productive organizations.

In 2013, Bill Drayton published an SSIR article called “A Team of Teams World.” Drayton, the founder and current chair of Ashoka, painted a picture of an emerging future in which shifts in how people ...

As requested in Section 1544 of the FY2025 National Defense Authorization Act, a National Academies of Sciences, Engineering, and Medicine consensus study will conduct an "evaluation of alternative ...