Over the past couple of months, Verizon Communications Inc. VZ has been deploying innovative, human-assisted GenAI applications that streamline processes and ensure positive customer engagements.

Editor’s Note: This story is excerpted from Computerworld. For more Mac coverage, visit Computerworld’s Macintosh Knowledge Center. Verizon Wireless, T-Mobile USA and Alltel tied for the highest ...

Seeing as we’ve been experiencing a ton of customer service issues with our Verizon FiOS service for the past 8 months, we figured it was time to put out a warning to you guys. After all, we typically ...

Verizon snagged the top spot among customer care satisfaction, according to a new J.D. Power and Associates survey, and did especially well in resolving problems in one contact. Overall, Verizon had ...

Verizon Wireless, T-Mobile USA and Alltel tied for the highest ranking in wireless customer care awarded today by J.D. Power and Associates. But AT&T and Sprint Nextel finished no better than average, ...