Conflict in the workplace is natural and can be constructive. Through communication of different points of view and perspectives, co-workers may gain a greater degree of insight into the issues at ...

On Blue Monday, there’s one powerful word to focus on, especially if you’re navigating challenges at work today.

Almost two-thirds of businesses have never used mediation to settle workplace disputes, according to research carried out by law firm Dundas & Wilson Almost two-thirds of businesses have never used ...

While the parties may never truly trust each other, a mediator can gain their trust—both in the process and in the mediator—and pave the way for resolution. Trust is an essential element of the ...

Forbes contributors publish independent expert analyses and insights. Anna Shields, organizational conflict and workplace mediation expert. When a colleague is experiencing workplace conflict, it’s ...

This is a guest post by my colleague Ekaterina Ricci, a mediator with a Master's in Dispute Resolution and a Master's in Legal Studies. Your roommate’s been eating your food. Your boss has been ...

The Gauteng Division of the High Court has introduced mandatory court-annexed mediation and the mediation protocol. But what ...

Trust is an essential element of the mediation process. The whole point, of course, is to take two or more parties who have a dispute and help them reach an agreement. Because the process necessarily ...