Today more than ever, customer service really matters. Technology is starting to replace many conventional human interactions, but is that a good thing? We all know robot customer service reps fall ...

PITTSBURGH,None — Hackers got into a major retailer's computer system and may have compromised as many as 24 million Zappos.com accounts. E-mails are going out to customers asking them to change their ...

When I first heard the term "Zapponian," I imagined a happy little alien who sends people shoes. My imagination wasn't too far off. Zappos, an online shoe and apparel shop, is a one-stop shop for ...