AI agents are transforming brand-consumer relationships. The authors explore how brands must adapt to a new retail ...

While AI has the potential to transform hiring, it’s important to be realistic about what has actually happened so far. For ...

At the World Economic Forum in Davos, HBR editor-at-large Adi Ignatius moderated a lively panel in which Verizon CEO Dan ...

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

Managers often try to generate buy-in for unwanted assignments by persuading, incentivizing, or softening the message—but ...

Companies now face conflicting trade regimes, strict data sovereignty rules, and rising government expectations that key ...

Many employees are worried about how AI will affect their careers. While you can’t offer certainty to mitigate their anxiety, you can give your team honesty, empathy, and clarity. Here’s how to lead ...

Companies should apply a step-by-step portfolio management approach when it comes to AI. They should view the connected ...

Misalignment between strategy and execution is common, especially at inflection points when organizations pivot, scale, or ...

Our CEO and CIO really grabbed the bull by the horns and saw where the AI revolution was going,” he says. “They understood ...

Many senior leaders are quietly reaching the same conclusion: the top jobs they’ve spent decades working toward no longer ...

Most organizations try to change workplace behavior through education, communication campaigns, and training, but these ...