Originally, AWS used Q in Connect mostly to help guide agents through their customer interactions. Now, businesses can use the service to build customer-facing self-service experiences as well.

Customers across industries are leveraging generative AI services from AWS to create new applications, accelerate developer productivity, and help analysts derive insights faster ...

AWS CEO Matt Garman says junior workers could actually be the most important within a company, and AI won’t replace them.

Amazon Web Services (AWS) is among the world's most comprehensive and broadly adopted cloud platforms. Here's what investors should know.

As is often the case with hyped-up new technologies, interest in AI agents among business leaders is soaring -- some CFOs report committing 25% of their AI budgets to them. However, practical ...

South Africa’s financial institutions are rewriting the rules of banking technology, with the cloud as a new balance sheet of ...

AWS uses Amazon Monitron to provide ML-powered predictive maintenance and reduce unplanned downtime at its hundreds of fulfillment centers.

But as AWS CEO Adam Selipsky has said on several occasions, the move to the cloud is ‘just getting started - most it is still yet to come’ and we have a lot of so-called digital transformation ...

The state of Victoria in Australia has signed onto the Whole-of-Government Agreement with Amazon Web Services (AWS), ...

The US cloud vendor's Dedicated Local Zones are set up in a customer-specified location to comply with regulatory needs, and Singapore is its first global customer.

AWS getting more disciplined about capital Amazon elastic compute cloud RIs and SPs provide savings for long-term steady state (consistent and predictable) AWS use.