The biggest barrier to AI in customer experience success isn't technology sophistication—it's data fragmentation. Learn how ...

Enterprise service management is gaining traction as organizations aim to increase operational efficiency and reduce costs.

The POI 2025 Consumer Goods Enterprise Planning (EPx) and Retail Execution (RetX) Vendor Panorama Report, recently released ...

Customer service is one part of business where it’s impossible not to walk in the customer’s shoes. Everyone needs help at some point, whether its a broken household appliance, rebooking a flight, or ...

Sustainability has moved far beyond the buzzy trend phase; it’s now a core part of doing business across industries. The surprising success of the COP28 climate talks in Dubai, with its agreement to ...

Throughout the course of human history, many social movements and revolutions share a common tool: The power of words. From the oldest of decrees known all the way to this very moment in which we find ...

Learn how AI-enabled, integrated suites help consumer products companies bring a perfect store strategy to life.

After two-plus years of astronomical growth, what are the 2023 e-commerce trends that online retailers can expect? While shoppers are returning to brick and mortar, their e-commerce habits are set.

People know they need insurance — and yet, traditionally, it’s often been seen as a cumbersome afterthought or legal necessity that can feel overwhelming and confusing. However, customer experience ...

Forget staycations. Travel trends 2025 are all about people getting out of the house to see what the world has to offer. Five years after the pandemic capsized it, the global travel and tourism ...

Sales forecasting is one of the most important things a company does as part of its business plan. It fuels sales planning and is used throughout an enterprise for staffing and budgeting. Despite its ...

For digital natives (and everyone else), “what the world needs now, is…” trust, apparently – and lots of it. New research from the 2022 Edelman Trust Barometer says trust is pretty hard to come by ...