A noisy, cracked induction cooktop from Frigidaire leaves a woman chasing repairs, dealing with missed appointments, and ...

An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

There's a fundamental flaw in how AI agents work today. Here's what the next generation will do to fix it.

It’s been more than eight years since the customer was injured after slipping on a hazardous spill in a store in Cape Town.

Every week, the Money team answers a reader's financial problem or consumer dispute - you can email yours to [email protected] ...

Nutshell reports that startups must choose CRMs based on growth stages, ensuring alignment with current needs and planning ...

Penn professors and national studies highlight some of the emerging tools' limitations in replacing humans in the workforce.

Filipinos are known for their patience, and a new study shows that this quality extends to the digital world. However, that patience is being pushed to the limi ...

There are several options when it comes to shopping for tech at Costco, but consumers and reviewers, say you are better off ...

Dawn-Maria France says it is 'nearly impossible' to get through to the taxman ...