Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...

Range and Civil Construction, LLC has always had customer service as a key company focus, and the company grew from $0 to $16 million plus, keeping the customer at the center of it all. Winning more ...

A third of Brits would complain about poor service on social media. As part of The Drum's social media supplement, Ishbel Macleod looks into the importance of responding to customers and how brands ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min Technology created efficiencies ...

Opinions expressed by Entrepreneur contributors are their own. If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will ...

Social media is a preferred channel for many consumers, as it is a place where they can feel free to express themselves, research a brand’s products and services in an informal manner, and even reach ...

When buying new products or services for their organizations, 72% of business leaders consider “Trust in the company (the seller)” to be of the utmost importance, according to Five9’s Customer Service ...