Voice AI Tech Is Revolutionizing Customer Service And Contact Centers
Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...
What Most Companies Get Wrong About Customer-Centric Sales Strategies
Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...
The Future of Commerce2d
Best customer service brands 2025: Companies getting it right and leading the way
The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...
Meet the future of customer service: Jotform AI Agents
Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...
TMCnet5d
PagerDuty Appoints Allison Corley as Chief Customer Officer
(NYSE), a global leader in digital operations management, announced today the appointment of Allison Corley as Chief Customer Officer. Corley will be responsible for driving the company's ...
TwistedSifter on MSN14h
Call Center Employee Talks To A Very Upset Customer, But Doing What They Request Ends Up Costing Them A Lot Of Money
You could also lose a lot of money. In today’s story, one man is very upset that a customer service representative didn’t do ...
The New York Times3d
New York Times - Top Stories
Judge Orders Halt on Deportations of Venezuelans Under Wartime Law A federal judge blocked the Trump administration from invoking an obscure wartime law, called the Alien Enemies Act of 1798, to ...