AI agents are transforming brand-consumer relationships. The authors explore how brands must adapt to a new retail ...

At the World Economic Forum in Davos, HBR editor-at-large Adi Ignatius moderated a lively panel in which Verizon CEO Dan ...

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

Many employees are worried about how AI will affect their careers. While you can’t offer certainty to mitigate their anxiety, you can give your team honesty, empathy, and clarity. Here’s how to lead ...

In January 1993, a gunman murdered seven people in a fast-food restaurant in Palatine, a suburb of Chicago. In his dual roles as an administrative executive and spokesperson for the police department, ...