Loyalty isn’t built in dashboards or rewards programs. It’s formed in brief, human moments that make customers feel seen.

The company on Jan. 20 announced Lucidworks Data Enrichment, a new feature that uses multimodal generative AI to ...

Data reveals retail returns remain a frequent, high-impact interaction, with 60% willing to use AI-powered customer service TORONTO--(BUSINESS WIRE)--Ada, the trusted AI-native customer experience ...

McDonald’s does not succeed because it delights customers. It succeeds because it removes uncertainty.

VWO and AB Tasty agreed on Jan. 20 to combine into a single digital experience optimization platform. The deal aims to create ...

Wix Harmony provides a first‑of‑its‑kind hybrid experience: vibe coding with full drag‑and‑drop control, all built on Wix’s enterprise‑grade infrastructure and available to everyone Wix today ...

Chaos is the real slowdown. The “Department of No” isn’t the villain — disconnected, manual work is what kills speed and ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.

As AI floods the content landscape, differentiation now hinges on story, structure, and human judgment—according to 10 B2B ...

Machine learning didn’t disappear — it embedded itself. These seven competencies define what marketers must architect, govern and measure for 2026.