Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet. Downndetector, which tracks websites, showed more than 10,000 people reported their broadband was not working on Monday morning.

Virgin Media users have been left without internet service after the company was rocked by an outage, with thousands experiencing problems being able to connect to the service

More than 9,000 reports of issues have been made since 11am. The company has not confirmed what has caused the issue.

Virgin Media O2 is offering new customers £200 bill credit or a free TV worth £399 on certain contracts. The media firm says the freebies are available with selected broadband package bundles on an 18-month contract.

Virgin Media customers are currently experiencing a loss of internet service. More than 1,000 users have reported the problem on Downdetector, which tracks online service statuses and real-time outages.

Virgin Media O2 users across the UK have been hit with a frustrating service outage, leaving many without internet access. The telecoms heavyweight has acknowledged that an unspecified problem is affecting some customers and is actively working to resolve it.

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