Anthropic’s Claude proves that personality design isn’t fluff—it’s a strategic lever for building trust and shaping customer ...

Create a customer-first AI + CX strategy. Integrate AI tools thoughtfully to enhance the customer journey without compromising the human touch that drives brand loyalty. In today's competitive ...

While everyone obsesses over ChatGPT and Gemini gets all the Google hype, Claude quietly delivers the most natural conversational experience I've found in any AI. What struck me first wasn't its ...

Personalization and loyalty will always underpin a good CX strategy. However, in the age of AI, this is evolving. While transactional and points-based loyalty programs still have a place, true loyalty ...

But in their climb toward AI ... CX strategies don’t replace human interactions; they enhance them. To avoid the customer experience cliff, companies need to adopt a human-centric automation ...

Anthropic's Claude AI has a couple of new features that aim to expand its power and reach. In a news release published Tuesday, Anthropic announced the beta launches of a new research tool and an ...

Claude AI is an artificial intelligence model that can act as a chatbot and an AI assistant, much like ChatGPT and Gemini. Named after Claude E. Shannon, sometimes referred to as the "father of ...