As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.

By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

On Jan. 20, 2025, a signed return to in-person work memo landed on agency desks and sent managers scrambling. At the Social ...

This year if we want to see a generation of Tanzanian professionals who lead globally, serve excellently, and innovate boldly ...

The Secret Service has launched one of the most ambitious hiring efforts in its history, seeking to bring on thousands of agents and officers to ease strain on its overstretched workforce and prepare ...

One of the images from the training, as reproduced in the majority opinion. A short excerpt from Henderson v. Springfield R-12 School Dist., decided today by the Eighth Circuit Judge Ralph Erickson, ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

DULLES, Va. — About 24 hours after the Washington Commanders defeated the New York Giants, offensive lineman Sam Cosmi was studying a different kind of playbook — customer service. Cosmi spent his off ...

AKRON, Ohio — The city of Akron has reached a tentative agreement for new contracts with the Akron Firefighters Union (Local 330) and the Civil Service Personnel Association Union (CSPA) that will ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, designing an innovative system, or revolutionizing an organization’s customer ...

Nov 21 (Reuters) - Design software company Figma (FIG.N), opens new tab was hit with a proposed class action in California federal court on Friday for allegedly misusing its customers' designs to ...