Fewer than one in patients who experience poor NHS care bother making a formal complaint because they have ... ward staff - with many feeling it would make no difference or improve things.

The biggest quango in the world is to be scrapped. That is how the government unveiled the move to bring NHS England, which ...

NHS officials took months to meet doctors following complaints about surgeries run by GP management company eHarley Street. The company has been criticised by patients, doctors and First Minister ...

A lack of confidence in the NHS complaints process means some people are taking no action when they experience poor care, according to the patient champion. There is also “little evidence ...