New tonight --- More than a dozen United States Postal Service workers braved the cold to demand fair contracts. The rally took place in front of Des Moines' main post office Sunday afternoon.

Customer service should be a single-step process for the consumer. If a customer calls a helpline, the representative should, whenever possible, follow the problem through to its resolution.

The Windows Service is a computer process that runs in the background without user interaction. It usually gets active when you start your computer, and it executes tasks silently until you shut ...