The key technological magic for a company to become an Employer of Choice is that they can offer “radical autonomy” to their staff, be they in the front office, back office, or at the branch or a ...

We can all write – but if you want to learn to write to customers, and colleagues, in a way that’s clear, human, simple and effective, and achieves the outcome you desire, then this is the workshop ...

The Customer Service Love Triangle long wait times, vague responses & endless transfers Cirrus contact centre research ...

Get ready to zoom in on the future of customer experience (CX) at IPI Spotlight. This event is designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the ...

In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities.

Skipping the Big Game Ad Spend? NICE Goes Digital with a Must-Watch AI Commercial. Nice contact centre specialist ...

If you are running a complaints team and want the opportunity to share your current challenges with industry colleagues, then we invite you to join this event. These round table events include ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...