Many companies are investing heavily in flashy CX technology, yet customers still are not seeing the meaningful improvements ...

According to Michael Netto, VP of professional services at K-ecommerce, the most noticeable improvements came from real-time inventory data integration with Microsoft Dynamics GP and a modern, ...

Crescendo AI blends automation with human expertise to turn customer service from a deflection strategy into a driver of engagement and operational insight.

Interactions 2025 marked a pivotal moment in the evolution of NiCE, not just as a premier provider of customer experience technology but as a forward-looking orchestrator of human-centric, AI-driven ...